We Are Here To Serve You

Our typical hours are 8am-5pm, Monday through Friday, to help support all of your imaging needs. We pride ourselves on the friendly, timely and effective customer service that we provide. Your complete satisfaction is our #1 priority.

During the “COVID-19 phases” as we try to get back to some normalcy as our shop, town, state and country open up, give us a call if you are planning to pop over to the shop, just to make sure we’ll be available at your convenience.

Before you get started on your journey with us, please take a moment to familiarize yourself with some important information about doing business with us. If you have any questions, please feel free to contact us for further explanation!

Payment
Payment is expected on or prior to completion of your order. Of course there are always some exceptions, and we’ll work with you as fair and best as possible. Sometimes a deposit (pre-payment) will be required, but know that it’ll be discussed prior.

Minimum Charge

All orders are subject to a minimum invoice charge of $15.00.

Pricing
All prices listed on our website are valid for orders placed through our Advanced ROES (remote order entry system) software. Any orders placed outside of Advanced ROES will be charged full retail pricing.

Change of Order
Due to the automated systems, orders can move past the point of no return very quickly. Therefore, orders submitted via mEO, Economy Printing, Event Printing or other remote desktop systems cannot be changed once submitted. Please double-check your work before submitting.

Remakes / Returns / Warranty
Sometimes we mess up. When we do, we will always do our best to fix the problem as quickly as possible. Please carefully inspect all orders upon receipt. Any request for remakes must be made within 30 days of the billing date and must include the original work order, original work (or prints) to be remade and clear instructions. We are highly automated and make every effort to ensure that what you order is what you get. Unfortunately, even our best efforts can sometimes go awry by “system errors.” Rest assured that we correct our errors at our cost. These errors include, but are not limited to:
• Unsatisfactory Color (Economy printing not eligible)
• Paper flaws
• Finishing flaws
• Wrong size printed
• Wrong orientation
• Missing prints

All remakes and returns are subject to Advanced Imaging’s standards and policies.

Sometimes (yes, rarely, we know) you mess up. We try (we don’t guarantee) to keep all images on our server for one year. If the Studio Remake does not require you to send a new image, please notify us of the make-over as soon as possible so that we can use the image(s) we have on file. This will help to ensure the color on the new prints matches that of the first set. Mistakes that would require a Studio Remake include, but are not limited to:
• Customer wants more
• Incorrect print size ordered
• Incorrect finish ordered
• Incorrect quantity/units ordered
• Bad crops resulting in cut-off heads or wrong size prints

Rush Service
Rush Service is offered subject to current workload. It is always recommended that arrangements for Rush Service be made prior to processing your order, but we understand that it can’t always happen that way. If an order is needed sooner than our normal turnaround, rush charges will apply and will be quoted before the order is processed.

Shipping Damage
If you receive a shipment that appears to be damaged, accept the delivery and immediately inspect the contents. Then contact us so we can begin work on a resolution.

Sales Tax
All orders in Illinois will be charged current Illinois State Tax unless a signed Illinois State Crt61 Resale form and a copy of your resale certificate is on file with Advanced Imaging Inc.

Price Changes
Prices and policies are subject to change without notice.


Limit of Liability

Submitting any film, print, artwork, or digital media to ADVANCED IMAGING, INC. for processing, printing or other handling constitutes an AGREEMENT by you that any damages or loss by ADVANCED IMAGING, INC., subsidiary or agents, even though due to the negligence or other fault of ADVANCED IMAGING, INC., subsidiary or agents, will only entitle you to replacement with a like amount of unexposed film, processing or media. Except for such replacement, the acceptance of the film, print, or digital media is without other warranty or liability, and recovery for any incidental or consequential damages is excluded.

We reserve the right to refuse any work for processing, printing, and/or copy services.

Copyright Laws/Policy
Advanced Imaging complies with all copyright laws. Period. If it is determined that (a) the work has copyright claim, (b) copyright claim appears to be removed or tampered with, (c) any indication that the work was done by a professional photographer, and/or (d) if management determines there appears to be a professional image, the order will not be processed, unless it is accompanied by a signed release from the owner of the image. Any further questions regarding Copyright Laws and Policies may be discussed with Advanced Imaging’s Management. Advanced Imaging has final say on all orders in question of violations of any copyright laws currently in existence.

Reach out and contact us!

Important Information and Resources

File Preparation &
Color Management

Downloads &
Documents

Shipping
Policies