The ROES Client may fail to install and launch on occasion. The causes can vary based on operating system or other factors external to your system. The native launch.msi file is a true Windows installer file and is secure signed by our company. Some antivirus software may not consider our company name to be ‘commonly found’ in their application install list so could flash an alert about this. An installation guide can be found here
. The install may fail if some portions of the process fail, and starting fresh is the best bet. To do this, click Start and type in the field that appears just above it C:\ProgramData and press Enter. Scroll down in the window that opens to find the SWROES folder and delete it. Then re-execute the launch.msi file.
After installation and even some use, the ROES Client may fail to launch. If you have run ROES on the system before, then it’s possible a saved setting is the issue and cleaning up to start fresh is the best bet. First, open an Explorer window (click Start and Computer) and choose C: drive, then Users (or Documents and Settings for XP) and go into your user account folder. Find the .roescache folder and permanently delete it (this may take some time), then see if ROES launches. If it still fails, in the same user login folder look for the folder starting with a period that applies to your lab/their ROES. In that folder will be a file of the same name as the folder ending in .properties. Delete this .properties file, which stores old/saved preferences, and then try the launch again.
Order Completion Failures
The ROES Client may fail to complete your order for reasons usually involving the image files used. First, be sure that all images used in the order have not been moved (such as removing a CD or USB drive) or renamed since being added to the order in ROES. The files are not physically added into the order for the lab until you finish the order completion steps prior to transmission. Second, beware of using any characters or punctuation in the file names you use. Parentheses, apostrophes, quotes, copyright signs and other hotkey characters should be avoided at all times.
The ROES Client may fail to install/launch on occasion. While rare in OS X, it can occur because of a bad connection to our distribution servers on the Internet or a permissions issue locally. In case of an error dialog that lists an initialization error or a class not found, it is best to go clean out the attempted install and start fresh.
To do this, open Finder and in the top menu click Go and select Go to folder from the list. A dialog window will open with a field to type a path into. Please enter:
and click OK/Open. When the new Finder window opens select the entire contents of the folder and send to Trash.
Open the launch.dmg again and re-execute the lab specific .app file listed when the file unpacks. It should then install and start correctly. If there is still a failure, copy the .app file into your Applications folder and try to execute it from there.
Order Completion Failures
The ROES Client may fail to complete your order for reasons usually involving the image files used. First, be sure that all images used in the order have not been moved (such as removing a CD or USB drive) or renamed since being added to the order. Second, beware of using any characters or punctuation in the file names you use. Parentheses, apostrophes, quotes, copyright signs and other hotkey characters should be avoided at all times.